Party Moose GamesSupport
Contact
Email support@partymoosegames.com.
What to include in an email
- Which game, and which platform (Android, iOS, or Steam).
- What you expected and what happened instead.
- For a purchase problem: the store receipt or order number. Never send card details.
Common questions
How do I delete my BattlePucks account?
In the app: Settings, then Account, then Delete account. It is immediate and permanent. If you no longer have the app, email us from any address with your player name and the word "delete" in the subject and we will do it within 30 days. Details on the account deletion page.
I lost my progress after reinstalling.
BattlePucks progress is tied to the account you signed in with, not the phone. Sign in with the same account on the new install and it comes back. If it does not, email us with your player name.
Can I turn off notifications?
Yes. In BattlePucks, open Settings and switch off notifications. You can also disable them for the app in your phone's settings.
How do I report another player?
Open their profile from the match results or your friends list and choose Report. Pick a reason and add a short note.
Running Riot
Running Riot is sold on Steam. Refunds, downloads and installs are handled by Steam under its own refund rules. For gameplay bugs, email us or post on the game's Steam community page.